Job Overview
We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, handle multi-line phone systems, and provide exceptional customer service to visitors, clients, and team members alike. Your organizational skills and office management expertise will ensure smooth daily operations, creating a positive first impression for everyone who walks through our doors. This paid position offers an exciting opportunity to develop your administrative and customer support skills in a dynamic environment.

This is a full-time, in-office position.

The Front Desk Agent will be responsible for providing guests with a warm, friendly, and personalized experience. They will greet guests and check in/out, answer questions about the hotel, provide information about our properties, and assist guests with their room reservations, billing, and check-outs.

Other responsibilities will include:

• Proven experience in office management or administrative roles with strong clerical skills - Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace tools
• Prior experience with multi-line phone systems and phone etiquette is essential
• Bilingual abilities are highly preferred to serve diverse clientele effectively
• Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively
• Greet guests with a warm smile and genuine smile.
• Provide guests with information about our hotels, our properties, and our values.
• Answer guest questions about the hotel; provide helpful information to resolve them.
• Assist guests with their reservations, billing and check-outs.
• Check guest out at the end of their stay and handle any remaining matters or questions.
• Maintain the cleanliness of each guest room.
• Maintain the upkeep of all areas in the hotel.
• Perform other duties as assigned by management or supervisor.

Must be at least 18 years of age.

High school diploma or equivalent preferred.

Job Types: Part-time, Full-time

Pay: $10.00 - $14.00 per hour

Benefits:

• Flexible schedule
• Referral program
• Schedule:
• Overnight shift
• Work setting:
• In-person

Join us to be part of a vibrant team where your organizational talents and customer service skills make a real difference every day! This role offers a rewarding environment where you can grow your administrative expertise while supporting our mission to provide outstanding service.

Pay: $10.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Wichita, KS 67209 (Preferred)

Work Location: In person